Sunwave 8.4
- Jason Bedoya
Date | March 26, 2025 |
|---|---|
Issues | 21 Issues |
Table of Contents
RCM Enhancements
Enhanced Secondary and Tertiary Insurance Placement on UB04
What’s New: The UB04 form now correctly places Primary, Secondary, and Tertiary insurance details in their designated rows to ensure claims are submitted accurately:
Primary insurance appears in Row A.
Secondary insurance appears in Row B.
Tertiary insurance appears in Row C.
Previously, adding Secondary or Tertiary insurance caused the payer order to shift incorrectly—moving Primary insurance down to Row B and placing Secondary in Row A. This update ensures Primary stays in Row A, with Secondary and Tertiary correctly following.
Why It Matters: Proper placement of insurance details prevents claim denials and rejections due to incorrect payer order. This update aligns the UB04 format with payer expectations, reducing billing errors and improving claim acceptance rates.
Who It’s For: Billers and finance teams submitting claims using the UB04 form.
How to Use It: No action is needed. When submitting claims to Secondary or Tertiary insurance, you will now notice that Primary insurance remains in Row A, Secondary in Row B, and Tertiary in Row C—without shifting.
EMR Enhancements
Group Sessions → Add All Patients
What’s New: Scheduled, Ad-Hoc and Advanced Group Sessions now have “Add All Patients” functionality when placing patients in group.
Why It Matters: This enhancements allows the mass addition of patients to group sessions, no longer requiring users to select one by one.
Who It’s For: This enhancement is for clinicians, therapists, techs or any other staff members who may run groups.
How to Use It: For users with access and permission to conduct group sessions ; a new button will appear when adding patients to the group session. “Add All Patients” will respect any filtering performed on Program, Gender, Level of Care, Primary Counselor and Building, allowing the easy addition of a specific set of patients.
Patients with a conflict will not be added to the group in bulk ; however feedback related to the conflict will be provided and you can elect to individually add each patient if desired.
Appointment conflicts may be overridden individually
Treatment Plans - Objective & Intervention Spacing
What’s New: Treatment Plan Objectives and Interventions have had the and X buttons moved.
Why It Matters: This enhancement will eliminate inadvertent deletion of patient objectives and interventions while providing users a cleaner view of everything in the text box.
Who It’s For: This enhancement is for clinicians, therapists, or any other staff members who may document or review treatment plans.
How to Use It: No user action is required, navigate to your treatment plan to view the new spacing.
MOR/MAR - Pre-Medication Assessment Requirements
What’s New: Sunwave now supports required Pre-Medication Assessments
Why It Matters: This enhancements enables medications to be configured to required pre-administration assessments to assist in determining the appropriate course of treatment for withdrawal symptoms and ensure that medications are given safely, effectively and in a compliant manner.
Who It’s For: This enhancement is for compliance officers, medical directors, providers, nurses, techs and anyone else who may interact with the MOR/MAR.
How to Use It: New CIWA and COWs forms must be created using the new CIWA and COW form components to leverage this functionality. The initial configuration must be performed by a Sunwave Support Specialist, after which clients can manage their own medication rules.
Rules Set-Up
Reach out to Sunwave Support in order to enable the new CIWA/COWS 2.0 functionality to enable this feature in your realms!
Admins may find a new menu under Practice Set-Up-> Medications Requiring Documentation. Sunwave supports Pre-Medication Assessments for Tapers, Standard Orders, Custom Orders and PRNs.
Press the ADD button to open the configurator.
Begin typing a medication name to search the Sunwave list of medications or, if Dr. First/Eprescribe is enabled, press the blue library button to view medications.
Sunwave supports documentation requirements for:
CIWA
COWS
Vitals
CIWA & Vitals
COW & Vitals
Check the desired documentation options ON and configure the scoring criteria appropriately. Sunwave will alert the user if a score falls OUTSIDE the configured range.
In the above screen shot
a CIWA score below 15 and above 99 would alert the user.
a Systolic BP reading below 120 or above 129 would alert the user.
a Diastolic BP reading below 80 or above 100 would alert the user
Configuration similar to the above screenshot will only alert the user if Systolic BP is below 90 or Diastolic is below 60.
Order medications as normal.
Navigate to the MOR/MAR after ordering and review the new buttons to determine which medications will require assessment prior to action.
Sunwave supports a one to many relationship between assessments and medications i.e. → A single CIWA form or Vitals reading may be used for documentation on more than one medication, eliminating the need to double document.
In the above screenshot, Vitals are required for both the Amlodipine and Ativan, however only 1 vitals assessment will be performed.
Select the medications to be actioned and press the “Administer Selected” button as normal. If a medication is selected and that medication requires an assessment prior to action, Sunwave will display the assessment after “Administer Selected” is pressed.
If more than 1 assessment is required, Sunwave will display automatically after the first is completed
Sunwave will provide direct feedback related to out of band medications as seen above; however users are permitted to action medications however they see fit.
The MOR/MAR will provide feedback via coloring and mouse-over text for any assessments performed
The red background indicates the assessment contains a score that is too high or too low. Mousing over the bubble will unfurl detailed text. Click to view the assessment itself
Notes
Tapers are supported, when configuring a medication that requires documentation, type or copy/paste the Taper name into the Medication name field
Protocols are supported and will respect all assessment configurations required on the medications that make up the protocol. No special action is required to enforce documentation requirements on protocols.
CRM Enhancements
Admissions Checklist - Add Values to Detailed View
What’s New: The Admissions checklist now displays Admission Rep, Target Service Facility and Target Admission Date
Why It Matters: Adding in the requested fields allows viewers of the admissions process to more easily who is responsible for actioning opportunities and when they need to be actioned.
Who It’s For: This enhancement is for any CRM user but specifically for Admissions/Intake reps.
How to Use It: Navigate through CRM → Checklist Dashboard and press the number for a detailed viewed
Sunwave Enhancements
Reports → Practice Set-Up: User Report → Email Service Authentication
What’s New: The user report has been enhanced to display the type of login authentication users utilize when logging into Sunwave.
Why It Matters: This report will now providing a snapshot of how a user logs into Sunwave.
Who It’s For: This enhancement is for organizations who wish to standardize how their staff log into Sunwave.
How to Use It: For Admins and users with access to Practice Set-Up, navigate through Practice Set-Up → User Reports and utilize the new Email Service Authentication and Email Service Authentication Login Status bubbles.
Dymo 550 Support
What’s New: Sunwave now supports the Dymo 550
Why It Matters: This enhancement ensures Sunwave clients can continue to print labels and requisitions
Who It’s For: This enhancement is for organizations who utilize labs through Sunwave
How to Use It: No Sunwave dependence. Uninstall old drivers and install new ones. After installing new drivers the printer is plug and play.
Uninstall Old DYMO Software and Drivers
Open Control Panel > Programs and Features.
Find DYMO Label Software and DYMO Drivers.
Uninstall them and restart your computer.
2. Download and Install New DYMO Connect Software
Go to the Software Download Center
Navigate to Support > Downloads.
Download DYMO Connect for Desktop (latest version).
Install the software and follow the on-screen instructions.
Ticket Summary
Summary |
Remediate Overlapping Authorizations Prevent Auto-Billing of Current Admission Services |
Waves Display Fix |
Ability to Print Receipt after Credit Card Refund |
ERA Posting - Fix Decimal Place Issue on Exports |
Advanced Group Sessions Clinical Summary Fix |
Group Sessions - Add All Patients |
Opportunity - Mobile - Edit State or Zip |
Intake Forms Set to Inactive Displaying |
Billing Services: History Tracking Fixes |
Advanced Audit Query Fixes |
Admissions Checklist No Longer Shows Deactivated Values |
Dynamo 550 Support |
Admissions Checklist Dashboard - Display more fields |
Remediate Wave Report Showing N/A |
Edit Warnings → Fix Display Issues when more than 10 warnings present |
Preserve Form Revisions In The CRM When Opportunity Admits |
Waystar Member ID on Secondary Insurance fixes |
Financials → Optimize Void Claim Process |
Group Sessions → Add All Patients |
Treatment Plans → Optimize Objective & Intervention Addition and Deletion |
Pre-Medication Assessments |