2FA Reports for Admins

This article explains three reports that Sunwave Admin users can access for auditing 2FA enablement within a realm as well as 2FA actions that have taken place regarding compliance with the 2FA requirement.

These reports are all located in the Practice Setup sub-menu of the left navigation menu and are accessible only to users who have the “Admin” user permission in their user profile

Table of Contents:

Users Report

This report shows user permission as current added to your users' profiles. For 2FA Enablement Rate report, it is recommended to create and save a report with the parameters below, and to pull this report on a regular basis to determine which users need notification and support for enabling 2FA:

1. Access “Practice Setup>Users Report”
   
   

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2. Add the parameters by dragging the bubbles from the left list into the center; add “2-Factor”, “Name” and “Email”
   
   

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3. If preferred, you can filter this report to show you only users who have not enabled 2FA by clicking the arrow next to 2-Factor, and selecting only “false”

4. To save this report, click the floppy disk icon on the top right, give your report a name, and determine visibility preference.

5. To access your saved report, click on the list icon on the top right and open your saved report by clicking on its name.

6. You can export your report if desired to further pivot or use the email addresses to contact your users

Master User Report (Parent Realm Only)

If your organization has more than 1 realm, and you prefer to view all of your users for all child realms at once, you may use the “Master Users Report”. This report shows you all user across the entire family of realms and the realms they have access to.

1. Access “Practice Setup>Master User Report”

2. Within the Master User Report, you can view the 2FA Status for each user. It is recommended for any further utility of the data within the report to Download the report to a .csv and filter, pivot or otherwise manage the information as necessary.

2FA Actions Report

The 2FA Actions Reports shows all actions related to 2FA take by a user or by an admin relative to the 2FA enablement on a users profile.

The types of Actions in this report are:

• Activate - a user has Activated 2FA on their profile using an approved authentication method

• Reset - an admin has reset the 2FA status on the users profile, typically upon request of the user. The user will have to re-activate their 2FA using an approved authentication method next time they log in. For more information, please see https://sunwavehealth.atlassian.net/wiki/spaces/SUNWAVE/pages/224329729

• Deactivate - an admin has deactivated 2FA on the users profile; this may be due to lack of access to the authentication method temporarily, such as a lost phone. The user will be required to reactivate 2FA 24 hours after the deactivation was completed on their profile. 2FA cannot be deactivated permanently for a user.

You can filter this report several ways using the fields at the top left, and clicking search.