Topaz (Signature Pads): Set Up Instructions

This page contains information about supported signature pads and instructions for configuring and troubleshooting issues using them with Sunwave.

Supported Devices

• Topaz:

  • T-S460-HSB-R

  • T-L460 & T-LBK460

• Topaz Lite:

  • T-LBK750

Configuring Topaz Signature Pads

• From the User dropdown, click Realm Setup:

  Open

  

   

• Click the Signative Pad Device:

  Open

  

   

• If using SigLite LCD Pad models (T-L460, T-LBK460, T-LBK750), select the Topaz Lite option.

   

• For all other models of Topaz Signature pads, select the Topaz option.

• Click Update to save your changes.

Installing Topaz Drivers

• Download the SigWeb Installer to the “C:” folder on your computer: SigWeb Browser Electronic Signature SDK - Topaz Systems

• Before installing, be sure to close all open browsers (i.e. Chrome, Firefox, Internet Explorer, etc)

• Click on “Start”, “All Programs”, “Accessories”. Right-click on “Command Prompt” and choose “Run As Administrator” to open an elevated command prompt window.

• In the elevated command prompt window, type in the path to the sigweb.exe installer: c:\sigweb.exe Then, click “Enter” to run it.

  • This is a critical step, as it will allow the SigWeb installer appropriate access for installation purposes. Follow the installer through, making the appropriate choices for your signature pad as you go.

• In Sunwave, go to a form and click any signature. In the pop-up window for the signature, click “Use Pad” and test the Topaz signature pad.

  • Your signature should appear in the box.

Troubleshooting Issues with Topaz Devices

If you get an error when trying to use a Topaz Signature Pad, try completely uninstalling the SigWeb drivers and reinstalling them using the instructions above.

Here is another tip:

Follow these steps below.

1. Download the Topaz Sigweb Driver SigWeb Browser Electronic Signature SDK - Topaz Systems   (Topaz Signature Pad should not be connected to the computer while doing this)

2. Install the driver

3. Plug the USB cord into the computer

4. Go to our test patient and try to sign off on a form. (When signing with the Pad, press the button "Use Pad").