Two Factor Authentication (2FA)
Enabling two-factor authentication adds an extra layer of protection to your account. You may need to contact your IT Department if you are unable to setup 2-Step Verification.
Click here to learn more about 2FA and Authentication Apps: https://sunwavehealth.atlassian.net/wiki/spaces/SKB/pages/284491777
Instructions and Walkthrough
Google Authenticator
Link to Download Google Authenticator App via your smartphone or tablet:
https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&pli=1 | https://apps.apple.com/us/app/google-authenticator/id388497605
(You will need to download the Google Authenticator App prior to enabling 2FA in order to receive your verification code if you cannot scan the QR code provided.)
Enabling Two Factor Authentication (User Initiated)
Select “half person” on the top-right next to your Company Logo. Once selected, you will go to your User Profile.
Click User Profile
Verify your password and select “Activate 2-Factor Authentication” and select Update
Enabling Two Factor Authentication (Mandatory Enforcement)
Follow the series of prompts to Start 2FA Setup
Select Start 2FA Setup
Once you have Downloaded the Google Authenticator App, select Next
Setup Authenticator has two options for enabling 2FA: QR Code or Setup Key
Setup via QR Code
Select Next
Open the Google Authenticator App via your Mobile Device
Select the + sign at the bottom right of the Google Authenticator App
Select the Scan a QR Code
Setup Via Setup Key
Select Next if you want to enable 2FA via Setup Key (highlight over key code and select “copy.”)
Open the Google Authenticator App via your Mobile Device
Select the + sign at the bottom right of the Google Authenticator App
Select Enter a Setup Key
Enter the Key Code (“paste” code into Code:) and select Verify
Alternative Authentication Methods
App Based Authenticators
Other app-based authenticators such as Microsoft Authenticator, Salesforce Authenticator, and Authy may also work to authenticate your log in to Sunwave. Please see your IT department and the alternative authenticator provider’s documentation to complete setup of those authentication methods.
Hard Token Authentication
If a user decides not to use a mobile device/app based authentication method, they will need to obtain a hard-token device. Please contact your IT department to discuss hard token authentication and obtain a device.
For Sunwave Admins - please contact your Customer Success Advisor to discuss the hard token options that work with Sunwave.
Use the following article for support in setting up hard tokens in Sunwave: