Two Factor Authentication (2FA)

Enabling two-factor authentication adds an extra layer of protection to your account. You may need to contact your IT Department if you are unable to setup 2-Step Verification.

Click here to learn more about 2FA and Authentication Apps: 2FA and Authenticator Apps Explained

1 Instructions and Walkthrough
2 Alternative Authentication Methods
- 2.1 App Based Authenticators
- 2.2 Hard Token Authentication

Instructions and Walkthrough

Google Authenticator

Link to Download Google Authenticator App via your smartphone or tablet:

https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&pli=1 | ‎Google Authenticator

(You will need to download the Google Authenticator App prior to enabling 2FA in order to receive your verification code if you cannot scan the QR code provided.)

Enabling Two Factor Authentication (User Initiated)

Select “half person” on the top-right next to your Company Logo. Once selected, you will go to your User Profile.
Click User Profile
Verify your password and select “Activate 2-Factor Authentication” and select Update

Enabling Two Factor Authentication (Mandatory Enforcement)

Follow the series of prompts to Start 2FA Setup

Select Start 2FA Setup
Once you have Downloaded the Google Authenticator App, select Next
Setup Authenticator has two options for enabling 2FA: QR Code or Setup Key

Setup via QR Code

Select Next
Open the Google Authenticator App via your Mobile Device
Select the + sign at the bottom right of the Google Authenticator App
Select the Scan a QR Code

Setup Via Setup Key

Select Next if you want to enable 2FA via Setup Key (highlight over key code and select “copy.”)
Open the Google Authenticator App via your Mobile Device
Select the + sign at the bottom right of the Google Authenticator App
Select Enter a Setup Key
Enter the Key Code (“paste” code into Code:) and select Verify

Alternative Authentication Methods

App Based Authenticators

Other app-based authenticators such as Microsoft Authenticator, Salesforce Authenticator, and Authy may also work to authenticate your log in to Sunwave. Please see your IT department and the alternative authenticator provider’s documentation to complete setup of those authentication methods.

Hard Token Authentication

If a user decides not to use a mobile device/app based authentication method, they will need to obtain a hard-token device. Please contact your IT department to discuss hard token authentication and obtain a device.

For Sunwave Admins - please contact your Customer Success Advisor to discuss the hard token options that work with Sunwave.

Use the following article for support in setting up hard tokens in Sunwave: 2FA - Hard Tokens for Sunwave