This page contains information about supported signature pads and instructions for configuring and troubleshooting issues using them with Sunwave.
Supported Devices
Topaz:
Topaz Lite:
Configuring Topaz Signature Pads
From the User dropdown, click Realm Setup:
Click the Signative Pad Device:
If using SigLite LCD Pad models (T-L460, T-LBK460, T-LBK750), select the Topaz Lite option.
For all other models of Topaz Signature pads, select the Topaz option.
Click Update to save your changes.
Installing Topaz Drivers
Topaz Signature Pads are only supported on Windows.
Download the SigWeb Installer to the “C:” folder on your computer: https://topazsystems.com/sdks/sigweb.html
Before installing, be sure to close all open browsers (i.e. Chrome, Firefox, Internet Explorer, etc)
Click on “Start”, “All Programs”, “Accessories”. Right-click on “Command Prompt” and choose “Run As Administrator” to open an elevated command prompt window.
In the elevated command prompt window, type in the path to the sigweb.exe installer: c:\sigweb.exe Then, click “Enter” to run it.
This is a critical step, as it will allow the SigWeb installer appropriate access for installation purposes. Follow the installer through, making the appropriate choices for your signature pad as you go.
Once complete, got to the following test URL: http://www.sigplusweb.com/sigwebtablet_demo.htm
Click “Sign” and sign on your signature pad; your signature will appear in the signature box.
Troubleshooting Issues with Topaz Devices
If you get an error when trying to use a Topaz Signature Pad, try completely uninstalling the SigWeb drivers and reinstalling them using the instructions above.
Here is another tip:
Follow these steps below.
Download the Topaz Sigweb Driver https://www.topazsystems.com/sigweb.html (Topaz Signature Pad should not be connected to the computer while doing this)
Install the driver
Plug the USB cord into the computer
Go to our test patient and try to sign off on a form. (When signing with the Pad, press the button "Use Pad").