Sunwave Update 06/01/2023
Error (not_permitted) This login does not have permission to use this function.
ePrescribe 2 setup requires update to API settings on Dr.First/Rcopia side.
Contact Sunwave Support for assistance.
Please see the following request for a update to practice set up. Please enable the send_prescription API. Please update vendor permissions with send_Rx set to yes AND set DischargeRx module to "Yes, Full"
Error Code 202-02-9999
After further investigation, we found the error was related to some additional spaces in the practice location name from where the prescriptions were sent from
Contact Sunwave Support for assistance.
Error Code 202-07-2121
Passphrase and/or Token PIN failed. Has the provider obtained a new phone recently or do they have any special characters in their passphrase?
They can test their EPCS credentials at this site: https://ui.epcsdrfirst.com/pob/login
SSO 305 - User's External ID does not match Sunwave Username.
Fix is to copy Sunwave username as is and place as Rcopia External ID. This is both case sensitive and has a forty(40) character limit.
SSO 211 - Error occurs when the service location does not exist in Rcopia.
Fix is to create the location in Rcopia and link to user.
Contact Sunwave Support for assistance.
SSO 207 - The MAC value is missing or invalid
This is normally caused because the Vendor Account password is invalid. Reset the vendor account password and update within Managed Realms. Contact Sunwave Support for assistance.
SSO 212 - Error occurs when service location exists in Rcopia but is not linked to user.
Fix is to link user to service location in Rcopia. Contact Sunwave Support for assistance.
Step 1-
Step 2-
Error (No Associated Message/Code) - Prescriptions sent but not viewable in Rcopia
Details - This occurs if they are on ePrescribe 2 but their location is missing a "Discharge Module=Yes,Full" flag.
Contact Sunwave Support for assistance. Fix is to open ticket with Dr.First to update location flags on account. Please include this message in your ticket:
"Please see the following request for a update of the practice set up. Please enable the send_prescription API. Please update vendor permissions with send_Rx set to yes AND set DischargeRx module to "Yes, Full"
Error (No Associated Message/Code) - Provider is a NON EPCS prescriber0
FYI for all the issues we are having about providers now not being able to send controlled substances -
If the Practice Location has an invalid fax (repeating digits) it can cause a break between the SureScripts verification.
Response from Dr. First w/ example
Error - Widget requires create user images permission. User access denied.
Here are the instructions on how to get past the Widget error -
Step 1 - Go into Utilities
Step 2- Click on Signature Capture
Step 3 - Update Signature.
User unable to access ePrescribe while outside of the United States
Per Dr.First:
Our products only work within the continental US. If the provider needs to prescribe while out of the country, you can recommend they get a VPN to access US Servers with.
Unable to complete LAC - Authentication Failed
In order to complete the LAC process it is highly recommended to have the provider and admin on the call because of the time sensitivity of the token device.
A couple things to cause error:
Note Clicking the Active option in the Provider Selection
Signing Password is invalid - Have the provider check that they can login on this website - https://ui.epcsdrfirst.com/pob/login
If the provider can't, have them reset the password by clicking Forgot Password
Not updating the OTP Token Pin
The pin resets every 30 seconds. Authorize must be submitted before the expiration of the PIN.
Browser issue
Make sure you are using Chrome. Microsoft Edge can be utilized as a backup however Chrome is the preferred browser of ePrescribe
Clear your cache by following these instructions - https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop