Content Comparison

This page contains information about supported signature pads and instructions for configuring and troubleshooting issues using them with Sunwave.

Supported Devices

• Topaz:

  • T-S460-HSB-R

  Topaz Lite:

  • T-L460 & T-LBK460

• Topaz Lite:

  • T-LBK750

Configuring Topaz Signature Pads

• From the User dropdown, click Realm Setup:

  

• Click the Signative Pad Device:

  

• If using SigLite LCD Pad models (T-L460, T-LBK460, T-LBK750), select the Topaz Lite option.

  

• For all other models of Topaz Signature pads, select the Topaz option.

• Click Update to save your changes.

Installing Topaz Drivers

• Download the SigWeb Installer to the “C:” folder on your computer: https://topazsystems.com/sdks/sigweb.html

• Before installing, be sure to close all open browsers (i.e. Chrome, Firefox, Internet Explorer, etc)

• Click on “Start”, “All Programs”, “Accessories”. Right-click on “Command Prompt” and choose “Run As Administrator” to open an elevated command prompt window.

• In the elevated command prompt window, type in the path to the sigweb.exe installer: c:\sigweb.exe Then, click “Enter” to run it.

  • This is a critical step, as it will allow the SigWeb installer appropriate access for installation purposes. Follow the installer through, making the appropriate choices for your signature pad as you go.

• Once completeIn Sunwave, got to the following test URL: http://www.sigplusweb.com/sigwebtablet_demo.htm  Click “Sign” and sign on your signature pad; your signature will appear in the signature go to a form and click any signature. In the pop-up window for the signature, click “Use Pad” and test the Topaz signature pad.

  • Your signature should appear in the box.

Troubleshooting Issues with Topaz Devices

If you get an error when trying to use a Topaz Signature Pad, try completely uninstalling the SigWeb drivers and reinstalling them using the instructions above.

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