1. Overview
This document provides a straightforward guide for to Sunwave’s users to for configuring, troubleshooting, and maintaining the Zoom integration.
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2. Prerequisites
Before proceeding, ensure the following:
Zoom Account: The user must have an active Zoom account with the users they wish to have access added to the Zoom account.
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3. Activating Zoom in Sunwave (for Sunwave
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Navigate to Manage Realms in Sunwave.
Select Telehealth with Patients and choose Zoom from the dropdown.
Ignore the "Telehealth Users Allowed" setting, as it does not apply to Zoom integration; Zoom manages user limits directly.
4. Logging into Zoom in Sunwave
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admin)
Ask a Sunwave administrator to activate Zoom integration for your domain.
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4. Adding the App
Use an admin-level user to log into Sunwave.
Go to Realm Setup, Search for Zoom Authentication.
With a Zoom admin account go over OAuth authentication process, this include accepting the consent page.
This action will activate Zoom for all users, with a valid Zoom account, within the selected Sunwave realm.
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5. Usage. Scheduling a Zoom Meeting via Sunwave Calendar
Creating a New Event: Guide the client to create Create a session in the Sunwave Calendar.
Add Zoom Conference: Instruct them to click Click "Add Zoom Conference" to link the event with a Zoom meeting.
Host Selection: Have them choose Choose the “Host” from the dropdown, which will list all users in that realm who have Telehealth access.
6. Recurrence Limitations
Inform clients that Zoom supports up to 60 recurring instances per meeting within Sunwave.
7. Notes for Support
Real-time Synchronization: Ensure that any changes made in Sunwave (such as edits or deletions) are immediately reflected in Zoom. Be ready to assist with any issues related to synchronization or meeting setupDelete a Event: Delete a session in the Sunwave Calendar. The session is automatically delete from Zoom.
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6. Logging Out from Zoom
Use an admin-level user to log into Sunwave.
Go to Realm Setup, Search for Zoom Authentication.
Click on Log Out button. This action will invalidate the access to Zoom you granted in ponint 4 of this document.
7. Removing the App
Login to your Zoom Account and navigate to the Zoom App Marketplace.
Click Manage >> Added Apps or search for the "Sunwave App for Zoom" app.
Click the "Sunwave App for Zoom" app.
Click Remove.
8. Troubleshooting
Contact Sunwave Custormer Support whenever you encounter any issues using Zoom from Sunwave.