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Note

Twilio requires A2P Registration (business verification) which can take 2-4 weeks from the date of submission. You cannot use the integration or text from Sunwave until A2P has been processed and verified. Further information under Prerequisites.

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Prerequisites

  1. Create a Twilio account

    1. Twilio will automatically create a trial account. In order for the integration testing to work, you need a paid account

  2. Add your Sunwave POC as an Administrative user in your Twilio account

  3. Decide which phone number you’d like to use

    1. Twilio will automatically give a toll-free number with the account

      1. If you want to use a Toll-Free number for texting, you’ll need to complete the Toll-Free registration

      2. If you want a local number, you will need to purchase it as shown below:

  4. Complete A2P Registration

    1. It can take 2-4 weeks to process. This cannot be expedited and is not Sunwave’s responsibility. More information/step-by-step

    2. Example used with one of our REAL clients

      image-20240402-180122.png

    3. A failed A2P Campaign submission will cost $15 for a resubmission

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