Microsoft Teams Integration – Setup Guide

Prerequisites

• Users must be part of the client's Microsoft Teams Organization.

• Each user must have a Microsoft 365 Business Premium license assigned in Azure. This ensures synchronization between Teams, Outlook, and Sunwave.

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Step 1: Enable Teams as the Telehealth Provider

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1. In Sunwave, navigate to Master Data → Manage Realms.

2. Locate the Telehealth Options dropdown and select Microsoft Teams.

3. Click Accept / Save

Step 2: Authenticate the Microsoft Teams Admin

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1. From the Realm Setup page, scroll to the bottom.

2. Under Microsoft Teams Authentication, click Log In.

3. The person logging in must be the Microsoft Teams Administrator for the client's organization — not the Sunwave admin.

4. Once the admin authenticates, all users within that organization will have access.

Step 3: Creating a Teams Meeting from the Calendar

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1. Open the Calendar and create or edit a session.

2. In the Telehealth field, click Add Teams Meeting.

3. Select the appropriate Host from the dropdown (must be a user within the organization's Microsoft account).

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4. Optionally add guest email addresses under Guests — they will receive a Teams invitation.

5. Click Save. The Teams meeting link will be generated automatically and is included in the .ics invitation.

To view the link, click the edit icon on the session and scroll to View Teams Link.

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To launch a session press Launch Telehealth Session

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Patients will be placed in a waiting room if configured in MS Teams

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Recurring Sessions

• Supported: Daily and weekly recurrence (no upper limit enforced by Sunwave — subject to Microsoft Teams limits).

• Not Supported: Monthly or annual recurrence.

Notes

• Static/permanent meeting links are not supported — this is a Microsoft API limitation.

• Staff can launch the telehealth session directly from the Sunwave calendar without navigating to Microsoft Teams separately.