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Configuring DYMO Label Printers

Sunwave recommends that clients use the DYMO LabelWriter 450 Direct Thermal Label Printer for best results; the below troubleshooting assumes the client is using the recommended printer.

Download Link:

Compatibility Chart

To use a DYMO Label Printer with Sunwave, you will need to install the latest software.

Info
Make sure the DYMO Labelwriter 450 printer is unplugged from the computer before you download.

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DYMO: Drivers and Software Downloads

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Select “Search by Software”
Select DYMO LABEL for either Mac or Windows:

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Windows 10 Version - DYMO Label Software 8.7.4

MacOs 13 or Higher - DYMO Label Software 8.7.5

Now plug the label printer in and test it by printing a label for a fake patient.

Resolving DYMO Label Framework/Web Service Errors

This error is generally attributed to one of the following issues:

The DYMO Label Software (DLS) is not installed.
The DLS is out-of-date and requires an update.
The DYMO Web Service is not running/responsive.
A browser update has caused a conflict.

To resolve:

Verify that you have installed the DLS.
- Windows: DYMO Label should appear in your list of applications in the start menu:
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- MacOS: DYMO Label should be available in your "Applications" folder.
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- If DLS is not installed, please use the download links found on the FAQ page to retrieve and install the latest supported version of the DLS.
Make sure your version of DLS is up-to-date.
- To find out which version of the DLS you currently have, open the DYMO Label application.
  - Windows: locate and open the "Help" menu and click on "About DYMO Label":
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- MacOS: locate and open the "DYMO Label" menu and click on "About DYMO Label"
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- A dialog will appear that displays the version number. Check your version against the latest supported version found on the FAQ page, and download and update if needed.
Verify that the DYMO Web Service is running.
- Windows: Check for the DYMO Web Service in the system tray. You can generally locate this by clicking the ^ icon that appears to the left of the system clock in the bottom right corner of the screen. In the pop-up that opens you should find a DYMO icon that when hovered over with your mouse says "DYMO Label Web Service".
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  - If you DO NOT find a DYMO Web Service icon in this menu, the service is not running and needs to be started. This can be achieved by opening the start menu, locating and opening the DYMO Label folder in your list of applications, and launching item labeled "DYMO Web Service."
  - Complete step 4.
- MacOS: Check for the DYMO Web Service in the status bar. You can generally locate this by looking at the row of icons that appear in the upper right corner of the screen and finding the DYMO icon.
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- If you DO NOT find a DYMO Web Service icon in this menu, the service is not running and needs to be started. This can be achieved by opening spotlight search and searching for the following: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host
  - When found, click and launch the service from the search results.
  - Complete step 4.
Confirm that the Browser is able to successfully communicate with the DYMO Web Service
- In the browser where you use Sunwave, navigate to the following URL:
  - DLS >= 8.7.2 - https://127.0.0.1:41951/DYMO/DLS/Printing/Check
  - DLS <= 8.7.1 - https://localhost:41951/DYMO/DLS/Printing/Check
- You should see a page with a green success message that reads "Congratulations! DLS Web Service is up and running. You can now print from supported web sites."
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  - If you see this, you should be ready to print in Sunwave.
- If the URL loads a page that makes reference to ERR_SSL_VERSION_INTERFERENCE, this is due to Chrome enabling experimental support for TLS 1.3 To resolve, open a new tab and go to chrome://flags and search for the TLS 1.3 flag. Change the setting from "Default" to "Disabled" and relaunch Chrome when prompted.
  After relaunch, visit https://localhost:41951/DYMO/DLS/Printing/Check again and you should see a success message. Functionality should now be restored to Sunwave.
- To find out which version of the DLS you currently have, open the DYMO Label application.
  - Windows: locate and open the "Help" menu and click on "About DYMO Label"
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  - MacOS: locate and open the "DYMO Label" menu and click on "About DYMO Label"
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- A dialog will appear that displays the version number. Check your version against the latest supported version found on the FAQ page, and download and update if needed.
Make sure the blue light is on and the DYMO is not in sleep mode.
Re-add DYMO to your computer’s Printer Settings
- Go to your system’s printer settings page. On Mac, this is called Printers & Scanners (You can search for it on Spotlight Search).
- Remove the Dymo printer, and then unplug your Dymo from your computer. Restart your computer.
- Plug your Dymo printer back in. Navigate back to the printer settings page, and add the printer again.
- Go to Google Chrome and clear your cookies/cache.
- Go back to Sunwave and see if you can print a label.
Try Cellar Tracker’s DYMO Troubleshooting tool
- Tool can be found at CellarTracker
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