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Provider Agents cannot send controlled substance (CS) prescriptions to the pharmacy, as the DEA requires that controlled substances be authorized by a provider with an electronic prescription for controlled substances (EPCS) passphrase and a One Time Pin (OTP).
Rcopia: Manage provider agents
Provider Agents are active staff users authorized to transmit non-controlled prescriptions to the pharmacy on a provider's behalf, allowing a provider to sign after transmission. Provider agent privileges are authorized or revoked within Rcopia Utilities by Providers or their Rcopia Admins.
How to manage provider agents
Navigate to Rcopia's Sign-in Pageand log in using your username and password. (Alternatively open ePrescribe through Sunwave)
Click the menu icon (three horizontal lines) on the top-left, then click Utilities.
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Click Manage Provider Agent Assignments.
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Agents may be managed at the provider or staff (agent) level.
Provider level management: Enter the name of the provider needing agents in the User to Manage field. Authorized Agents display on the left and Available Staff display on the right.
Clicking Authorize moves the user to the Authorized Agents list.
Clicking Authorize All moves all users to the Authorized Agents list.
Clicking Revoke moves the user to the Available Staff list.
Clicking Revoke All moves all users to the Available Staff list.
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Agent level management: Enter the name of the staff member who will be assigned as a Provider Agent in the User to Manage field. Authorized Agents display on the left and Available Providers display on the right.
Clicking Authorize moves the user to the Authorized Providers list.
Clicking Authorize All moves all users to the Authorized Providers list.
Clicking Revoke moves the user to the Available Providers list.
Clicking Revoke All moves all users to the Available Providers list.
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Once selections are made, click Approve Changes.
Note: Admins must check the box labeled I affirm that I am an authorized representative of this practice with authority to configure Provider Agents, then click Approve Changes.
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Important Information
Only providers and Rcopia admins can authorize or revoke provider agent privileges